Refund and Cancellations
Nautanky accepts Returns and Exchanges in the following instances:
- Product (s) delivered is inaccurate than the one ordered
- Product (s) delivered is damaged on receipt
- Product (s) delivered does not fit
You can return the product(s) within 10 business days of receiving it, in an unused, unwashed and unaltered condition, along with the original tags and the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product. Please ensure that the return merchandise is securely packaged to avoid damage of goods in transit. If found damaged, the goods will not be replaced or refunded.
Once we receive the package, our team will determine if it is fit for replacement and send you an e-mail informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability) or else issue a refund coupon for the same amount. The refund coupon must be redeemed against a purchase made in the next 90 days. The replaced item will be dispatched to your address immediately. If deemed not fit for return, we will send the goods back to you. Processing and closing of an exchange issue may take 10 business days at our end.
Note: Customers cannot return or exchange an item which has been purchased online from a third-party website, any of our retail stores or vice versa. We also do not give any refund or return on our products bought on Sale or Special/ Discount Offers.
CANCELLATIONS
- You may cancel an order within 24 hours after placing it. No cancellations beyond 24 hours will be entertained barring extenuating circumstances. A cancelled order will result in a credit to the user’s credit card/account.
- Refunds will be processed in the form of credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.
REFUND:
Upon completion of all processes, and once the Return of the Product is approved by us, we will refund the Full Price Product cost to you in the form of (a) “Refund to Store Credit” or (b) “Refund to Original Payment Method” (as preferred by you at the time of filling of Return Form). Returns against discounted styles for store credit only. Please note that styles on final sale and on or above 50% discount not eligible for return.